AGB
for services of the company LT Laserazor Treatment GmbH
Status: 20.02.2023
LT Laserazor Treatment GmbH
Straße der Jugend 18, 14974 Ludwigsfelde
VAT ID: DE356621370
§ 1 Scope and definitions
(1) These General Terms and Conditions (GTC) govern all contracts and legal relationships between LT Laserazor Treatment GmbH (hereinafter referred to as the "Service Provider") and the contractual partner (hereinafter referred to as the "Customer"). They shall apply in their current version at the time the order is placed. Deviating terms and conditions of the customer shall not be recognized unless the service provider expressly agrees to their application in writing.
(2) The customer is the person or legal entity that makes use of the services offered by LT Laserazor Treatment GmbH.
(3) A customer shall be deemed to be a consumer if the purpose of the services used cannot be attributed primarily to his commercial or independent professional activity. In contrast, an "entrepreneur" is any natural or legal person or partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding the contract.
(4) If specific contractual provisions exist that deviate from or contradict the provisions of these GTC, these specific provisions shall take precedence.
§ 2 Subject matter of the contract and conclusion of the contract
(1) Customers have the option of selecting skin treatment services from the range offered by LT Laserazor Treatment GmbH. By clicking on the "Book binding appointment" button, they submit a binding booking request for the selected services. The customer can check and correct the data entered at any time until the final booking request is made. A booking request can only be made if the customer agrees to these terms and conditions by clicking on the "Accept terms and conditions" button and thus includes them in their booking request.
(2) In response to the booking request, the customer receives an automatic confirmation by e-mail. This contains the details of the request and can be printed out by the customer. This confirmation merely confirms receipt of the request by LT Laserazor Treatment GmbH and does not constitute acceptance of the contract. The contract is only concluded with the express declaration of acceptance by LT Laserazor Treatment GmbH, which is made by a separate e-mail (booking confirmation). In this e-mail or in a separate e-mail, the text of the contract (consisting of the booking request, the GTC and the booking confirmation) is sent to the customer on a durable medium (e-mail or paper printout) (contract confirmation). The text of the contract is stored in compliance with data protection regulations.
(3) The contract shall be concluded in German.
§ 3 Formation of the contract
(1) The contractual relationship for the services is established by the placement of a customer order by the client (offer) and its acceptance by the service provider (signature of the treatment contract on site in the laser salon). The client is bound to the customer order (offer) for two weeks.
(2) The subject matter of the contract or the exact task description is described in the written treatment order.
§ 4 Contract term and termination
(1) The contract begins and ends on the individually agreed date, depending on which treatment package was requested and booked.
(2) The contract may be terminated by the contractor at any time. There is no entitlement to reimbursement of any treatment costs already paid in the event of premature termination/termination.
(3) Termination without notice for good cause is possible. Good cause shall be deemed to exist, for example, if the client is in arrears with two consecutive payments due and fails to pay after the expiry of a reasonable grace period, or if the client becomes insolvent after conclusion of the contract (inability to pay, insolvency), unless an application for the opening of insolvency proceedings has already been filed.
(4) It may happen that we have to change dates for compelling reasons. In this case, we will notify the customer immediately and do our best to arrange an alternative date that is convenient for the customer. Please understand that our specialists' appointments may already be fully booked and we cannot guarantee that we will be able to offer an alternative appointment in the same time slot.
§ 5 Scope of services, obligations of the contractual partners
(1) The services to be provided by the service provider generally include the tasks listed in detail in accordance with the treatment order issued by the client.
(2) The contracting parties may agree in the contract a schedule for the provision of services and a planned end date for the termination of services.
(3) If the service provider is actually unable to perform an order as contractually owed, it must inform the client immediately.
(4) The service provider shall provide the equipment required to provide the service and the necessary expert and certified personnel, unless otherwise agreed in the individual contract.
(5) Each of the contracting parties may request changes to the agreed scope of services from the other contracting party in writing. Upon receipt of a change request, the Recipient shall check whether and under what conditions the change is feasible and shall immediately notify the applicant of the approval or rejection in text form and, if necessary, give reasons. If a change request from the Client requires a comprehensive review, the review costs may be charged by the Service Provider with prior notice if the Client nevertheless insists on the review of the change request.
(6) If necessary, the contractual adjustments to the agreed conditions and services required for a review and/or amendment shall be set out in writing in an amendment agreement and shall be concluded in accordance with these General Terms and Conditions.
§ 6 Prices and terms of payment
(1) Services are due and invoiced at the fixed price stated in the individual contract after completion of the treatment, unless a different invoicing method is agreed in the contract. Payment can be made in cash, by EC card, PayPal, credit card or advance bank transfer.
(2) Estimated prices quoted for services on a time and material basis, in particular in cost estimates, are non-binding. The quantities on which an estimate is based are based on an assessment of the scope of services carried out to the best of our knowledge.
(3) VAT shall be charged at the rate applicable at the time of performance.
(4) Invoices are payable on receipt without deduction. If the invoice amount has not been received within 30 days of the invoice date, the Service Provider shall be entitled to charge interest on arrears at a rate of 5% p.a. above the base interest rate applicable at the time of invoicing.
§ 7 Liability
(1) The service provider shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees shall be independent of fault. The service provider shall be liable for slight negligence exclusively in accordance with the provisions of the Product Liability Act, for injury to life, limb or health or for breach of material contractual obligations. However, the claim for damages for the slightly negligent breach of material contractual obligations shall be limited to the foreseeable damage typical for the contract, unless liability is based on injury to life, limb or health. The service provider shall be liable to the same extent for the fault of vicarious agents and representatives.
(2) The provision of the above paragraph (7.1) shall extend to compensation for damages in addition to performance, compensation for damages instead of performance and claims for compensation for futile expenses, regardless of the legal grounds, including liability for defects, delay or impossibility.
(3) We accept no liability for missed appointments that are outside our area of responsibility or are caused by third parties. This includes, but is not limited to: Accidents, illness, technical failures, natural disasters, traffic obstructions and other unforeseeable events.
§ 8 Use of the free offer
(1) The offer of a free trial treatment is only available to new customers for one-time use.
(2) A new customer is anyone who has not previously booked a free or chargeable service in our studio.
(3) We reserve the right to verify the authorization by checking the following data:
Previous bookings (name, e-mail, telephone number)
IP address of the booking device
Registration address (e.g. via Post-Ident or invoice)
§ 9 Protection against abuse & consequences
(1) Technical measures:
We collect and analyze IP addresses, device IDs and booking patterns to detect multiple bookings or systematic fraud.
If misuse is suspected, the booking is automatically canceled.
(2) Blocking & legal action:
In the event of repeated attempts to use the free offer unlawfully, we will permanently block access to our booking system
We reserve the right to file criminal charges in the event of serious violations (e.g. identity theft, organized fraud).
(3) Possibility of objection:
If you object to the blocking, we will check the facts within 14 days. Blocking will only take place in the event of verifiable misuse
§ 10 Data protection
(1) The collection of IP addresses and device data serves exclusively to prevent misuse and is carried out in accordance with Art. 6 para. 1 lit. f GDPR (legitimate interest).
(2) Details on data processing can be found in our [Privacy Policy].
§ 11 Place of jurisdiction
(1) The business relationship between the parties shall be governed exclusively by German law. The place of jurisdiction is Potsdam.
(2) If the client has no general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office.
§ 12 Other provisions
(1) When requesting a service from LT LaserazorTreatment GmbH, the client/customer accepts these GTC and the GTC for individual treatment.
(2) Furthermore, the client guarantees to fill out the relevant medical history forms truthfully and completely before each treatment and to hand them over to the staff (online/offline).
(3) The client also confirms before the treatment that he has read, understood, followed and accepted all instructions and guidelines for a successful and safe treatment.
(4) If a treatment is canceled, e.g. due to illness, this appointment will be rescheduled. Should this not be possible in individual cases, a voucher will be issued for services already paid for.
Cancellation conditions of LT Laserazor Treatment GmbH
(1) Cancellation of an appointment free of charge is possible up to 1 working day (24 hours) before the appointment.
(2) Cancellation less than 1 working day before the appointment will result in a fee of 50% of the agreed price.
(3) Non-appearance without prior cancellation will result in a charge of 100% of the agreed price.
(4) In the event of illness or accident, fees may be waived with valid proof.
(5) Cancellations can be made online via theShore booking system, by telephone or in person.
(6) The customer is requested to arrive at least 10 minutes before the agreed appointment to avoid possible delays.
(7) We shall inform the customer immediately of any dates that we have to change for compelling reasons. We shall not be liable for failures that are not within our area of responsibility.
Friendly explanation:
We understand that life is sometimes unpredictable and requires changes. Our cancellation policy is designed to ensure fairness for all our clients and to help us provide an efficient service. If you cancel an appointment, you give us the opportunity to make it available for other clients. Cancellations at short notice or no-shows unfortunately take away resources and time that we cannot offer again.
We appreciate your understanding and cooperation in this matter. Your satisfaction is very important to us and we always strive to ensure that your experience with us is a positive one, please do not hesitate to contact us with any questions or concerns.
