AGB
for services of the company LT Laserazor Treatment GmbH
Status: 20.02.2023
LT Laserazor Tretment GmbH, Straße der Jugend 18, 14974 LudwigsfeldeUSt ID: DE356621370
§ 1 Scope and definitions
(1) These General Terms and Conditions (GTC) govern all contracts and legal relationships between LT Laserazor Treatment GmbH (hereinafter referred to as "Service Provider") and the contractual partner (hereinafter referred to as "Customer"). They shall apply in their current version at the time the order is placed. Deviating terms and conditions of the Customer shall not be recognized unless the Service Provider agrees to their application in express written form.
(2) The customer is the person or legal entity that uses the services offered by LT Laserazor Treatment GmbH.
(3) A customer shall be deemed to be a consumer if the purpose of the services used cannot be attributed primarily to his commercial or self-employed professional activity. In contrast, "entrepreneur" is understood to mean any natural or legal person or partnership with legal capacity who, upon conclusion of the contract, acts in the exercise of his commercial or self-employed professional activity.
If specific contractual provisions exist which deviate from or contradict the provisions of these GTC, these specific provisions shall take precedence.
§2 Subject of the contract and conclusion of the contract
(1) Customers have the option of selecting services in the area of skin treatment from the range of services offered by LT Laserazor Treatment GmbH. By clicking the button "Book appointment bindingly" they submit a binding booking request for the selected services. Until the final booking request, the customer can check and correct the entered data at any time. A booking request can only be made if the customer agrees to these terms and conditions by clicking the button "accept terms and conditions" and thus includes them in his booking request.
(2) In response to the booking request, the customer receives an automatic confirmation by e-mail. This contains the details of the request and can be printed out by the customer. This confirmation only proves receipt of the request by LT Laserazor Treatment GmbH and does not constitute acceptance of the contract. The contract only comes into effect with the express declaration of acceptance by LT Laserazor Treatment GmbH, which is made by a separate e-mail (booking confirmation). In this or in a separate e-mail, the text of the contract (consisting of the booking request, the GTC and the booking confirmation) is sent to the customer on a durable medium (e-mail or paper printout) (contract confirmation). The contract text is stored in compliance with data protection.
(3) The contract shall be concluded in German.
3. conclusion of the contract
3.1 The contractual relationship for the services shall be established by the Client placing a customer order (offer) and its acceptance by the Service Provider (signature of the treatment contract on site in the laser salon). The Client is bound to the placement of the customer order (offer) for two weeks.
3.2 The subject of the contract or the exact task designation is described in the written treatment contract.
4. contract duration and termination
4.1 The contract begins and ends on the individually agreed date, depending on which treatment package was requested and booked.
4.2 The contract may be terminated by the Contractor at any time. There shall be no claim to repayment of any treatment costs already paid in the event of premature termination/cancellation.
4.3 Termination without notice for good cause is possible. Good cause shall be deemed to exist, for example, if the Client is in default with two consecutive payments due and fails to make payment after expiry of a reasonable grace period, or if the Client suffers a financial collapse after conclusion of the contract (insolvency, insolvency), unless an application for the opening of insolvency proceedings has already been filed.
4.4 It may happen that we have to change dates for compelling reasons. In this case, we will notify the customer immediately and do our best to arrange an alternative appointment that is convenient for the customer. Please understand that our professionals' appointments may already be fully booked and we cannot guarantee that we will be able to offer an alternative appointment in the same time slot.
5. scope of services, obligations of the contracting parties
5.1 The services to be provided by the Service Provider generally comprise the tasks listed in detail, in accordance with the treatment order issued by the Client.
5.2 The contracting parties may agree in the contract on a schedule for the provision of services and a scheduled end date for the termination of services.
5.3 If the Service Provider is actually unable to perform an order as contractually owed, it shall notify the Client thereof without undue delay.
5.4 The Service Provider shall provide the equipment required for the provision of the Service and the necessary expert and certified personnel, unless otherwise agreed in the individual contract.
The Parties shall endeavor to support the other Party in the performance of the respective obligation to the best of their knowledge and belief by providing information, information or experience in order to ensure a smooth and efficient workflow for both Parties.
5.5 Each of the contracting parties may request changes to the agreed scope of services from the other contracting party in writing. Upon receipt of a change request, the Recipient shall review whether and under what conditions the change is feasible and shall notify the requestor of its approval or rejection in text form without delay and, if necessary, provide reasons. If a change request by the Recipient requires extensive review, the review effort for this may be charged by the Service Provider upon prior notice if the Recipient nevertheless insists on the review of the change request.
If necessary, the contractual adjustments to the agreed conditions and services required for a review and/or an amendment shall be set out in writing in an amendment agreement and shall come into effect in accordance with these General Terms and Conditions.
6. prices and terms of payment
6.1 Services are due and invoiced at the fixed price listed in the individual contract after completion of the treatment, unless another invoicing method is agreed in the contract. Payment can be made in cash, via EC cards, Paypal, credit cards, advance bank transfer.
6.2 Estimated prices for services on a time and material basis, in particular in cost estimates, are non-binding. The quantity estimates on which an estimate is based are based on an evaluation of the scope of services carried out to the best of our knowledge.
6.3 Sales tax shall be invoiced at the sales tax rate applicable at the time of performance.
6.4 Invoices are payable upon receipt without deduction. If the invoice amount is not received within 30 days of the invoice date, the Service Provider shall be entitled to claim default interest. The default interest shall be 5% p.a. above the prime rate applicable at the time of calculation.
7. liability
7.1 The Service Provider shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for warranties shall be strict regardless of fault. The Service Provider shall be liable for slight negligence exclusively in accordance with the provisions of the Product Liability Act, for injury to life, limb or health or for breach of material contractual obligations. However, the claim for damages for the slightly negligent breach of material contractual obligations shall be limited to the foreseeable damage typical for the contract, unless liability is assumed for injury to life, limb or health. The Service Provider shall be liable to the same extent for the fault of vicarious agents and representatives.
7.2 The provision of the preceding paragraph (7.1) shall extend to damages in addition to performance, damages in lieu of performance and claims for compensation due to futile expenses, irrespective of the legal grounds, including liability due to defects, delay or impossibility.
7.3 We shall not be liable for any failure to meet deadlines that are beyond our control or caused by third parties. This includes, but is not limited to: Accidents, illnesses, technical failures, natural disasters, traffic obstructions and other unforeseeable events.
8. place of jurisdiction
The business relationship between the parties shall be governed exclusively by German law. The place of jurisdiction is Potsdam.
If the customer does not have a general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract shall be our place of business.
9. other provisions
By requesting a service from LT Laserazor Treatment GmbH, the client/customer accepts these terms and conditions, as well as the terms and conditions for individual treatment. The client further guarantees to truthfully and completely fill out the corresponding medical history forms before each treatment and to hand them over to the staff (online/offline). The client also confirms before the treatment to have read, understood, followed and accepted all instructions and guidelines for a successful and safe treatment. Should a treatment be cancelled, e.g. due to illness, this appointment will be made up. Should this not be possible in individual cases, a voucher will be issued for services already paid for.
Cancellation conditions of LT Laserazor Treatment GmbH
(1) Free cancellation of an appointment is possible up to 1 business day (24 hrs) before the appointment.
(2) Cancellation less than 1 working day before the appointment will result in a fee of 50% of the agreed price.
(3) No-show without prior cancellation will result in a fee of 100% of the agreed price.
(4) In case of illness or accident, fees may be waived with valid proof.
(5) Cancellations can be made online via the Shore booking system, by phone or in person.
(6) The customer is requested to arrive at least 10 minutes before the agreed appointment to avoid possible delays.
(7) We shall inform the customer immediately of any dates that we have to change for compelling reasons. We are not liable for failures that are not in our area of responsibility.
Friendly explanation:
We understand that sometimes life is unpredictable and requires changes. Our cancellation policy is designed to ensure fairness for all of our clients and help us provide efficient service. When you cancel an appointment, you give us the opportunity to make it available for other clients. Cancellations on short notice or no-shows unfortunately take away resources and time that we cannot offer again.
We appreciate your understanding and cooperation in this matter. Your satisfaction is very important to us, and we always strive to ensure that your experience with us is a positive one. Please do not hesitate to contact us with any questions or concerns.
